National Operations Manager

We’re Hiring: National Operations Manager


Full-time | Office-based
Competitive Salary (DOE)

At Lynch, we’ve been supporting the UK construction industry with reliable plant hire for over 40 years. Known for our personal service and sustainable solutions, we take pride in doing things differently.

People are at the heart of what we do. We're looking for a National Operations Manager to lead our operational performance across the UK and play a key role in driving efficiency, customer excellence, and continuous improvement. This role requires a strong, hands-on leader with exceptional operational oversight, commercial awareness, and the confidence to influence at all levels.

What you'll do


As an essential part of the Operations Leadership team, you'll:

  • Manage the effective delivery of operations nationally to achieve budgeted income and profitability

  • Lead and support Area Managers/direct reports through regular 1-2-1s, ensuring progress, challenges, and performance are well understood and actioned

  • Drive improvements in operational efficiency through continuous performance review

  • Ensure full compliance with all company procedures, systems, and processes

  • Implement business initiatives ensuring they are delivered Right First Time

  • Use regional market knowledge to influence decisions and shape how we operate

  • Support monthly sales revenue targets by authorising the best commercial deals

  • Resolve daily operational challenges while maintaining strong customer service focus

  • Champion operational KPIs and ensure alignment with company expectations

  • Manage maintenance for all current business units and new potential sites

  • Lead on employee wellbeing, safety, and company values

  • Work with People & Culture to attract, retain, and develop industry-leading talent

  • Support purchase ledger with invoice queries and ensure accounts are efficiently maintained

  • Assist H&S with audits and spot checks across the business

  • Conduct monthly site visits across major projects and regional customers to support sales growth

  • Review weekly depot reports to ensure efficient depot management

  • Identify and implement cost-saving initiatives and P&L improvements

  • Collaborate with the Senior Leadership Team to solve operational challenges

  • Support Area Managers and direct reports across all business areas

  • Lead the successful setup of new depots ensuring they meet Lynch standards

  • Drive continuous improvement and operational excellence across all functions

  • Develop and implement the Service Strategy and Hire Desk Strategy to be the best in the industry

  • Drive improvements in engagement, productivity, and retention across operational teams

What we’re looking for


We’re looking for an experienced operations leader who brings energy, accountability, and a strong commercial mindset to this role.

  • Personable, approachable and able to build strong relationships at all levels

  • Excellent communication skills — clear, confident, and concise

  • Strong organisational and administrative capability

  • A self-starter who uses initiative and thrives under pressure

  • Able to prioritise workload and meet deadlines

  • A proven, effective leader with ability to motivate, influence and deliver results

  • Strong knowledge of Microsoft Office

  • Plant hire/construction industry experience (desirable)

  • Experience in a similar operational leadership role (essential)

What you'll get


  • A role with purpose and an opportunity to make a real impact

  • A collaborative and inclusive working environment

  • Ongoing learning and development opportunities

  • £250 ‘Love to Learn’ voucher annually

  • One paid Volunteer Day each year

  • Subsidised gym membership (50% contribution, subject to criteria)

  • 25 days’ holiday + bank holidays

  • Enhanced maternity and paternity leave

  • Mental health & wellbeing support programmes

  • Regular team socials and events

Why join?


At Lynch, our people are our greatest asset, and that’s why we invest in the skills and futures of every employee. We believe that creating an exceptional people experience is the key to delivering outstanding performance for our customers, our communities, and our planet.

We trust and respect our colleagues, and we strive to build a safe, inclusive workplace where everyone is heard, valued, and empowered. Start your journey with us today and become part of a team that’s proud to lead, grow, and help our customers Build Britain’s Infrastructure.

Ready to Apply?


If you’re ready to lead and elevate national operations, we’d love to hear from you. Send us your CV or apply online today.

Apply